If we make a mistake on the custom engraving information you provided to us, we will refund your purchase price upon receipt of the incorrectly engraved tag you ship back to us. We will issue you a newly engraved tag within 24 hours.
If you make a mistake on the engraving information you provided us and the tag is incorrectly engraved as a result, we will not be able to issue a refund. You have the option of returning the tag to us and for an $8 fee we will refinish the tag and re-engrave it with the corrected information you provide.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
All orders are shipped within 48 hours of the order receipt Monday - Friday
. Weekend orders will be processed on the following Monday.
$3.50 - USPS First Class Mail w/tracking available on orders under $70.
$7.50 - USPS Priorty Mail w/tracking available on all orders. 1-3 days.
We are happy to accomodate whatever shipping needs you might have. If you have a need for a shipping method other than what is listed here, please contact us directly!
$35.00 - USPS Priority Mail to all international locations except Canada. Shipping time varies from 5-10 business days depending on your location.
$25.00 - USPS Priority Mail to Canada Only. 5-10 business days for delivery.