Returns Policy & Procedure
If we make a mistake on the custom engraving information you provided to us, you must send the tag back to us asap and we will refund your purchase price upon receipt of the incorrectly engraved tag. We will issue you a newly engraved tag within 24 hours of your contacting us.
If you make a mistake on the engraving information you provided us and the tag is incorrectly engraved as a result, we will not be able to issue a refund. You can pursue one of two options:
You have the option of returning the tag to us for correction. Small and medium tags can be refinished and re-engraved for a $10 fee. Large tags can be refinished and re-engraved for a $12 fee. Both fees include shipping. You will be billed via paypal and your order will ship back upon receipt of payment.
You have a second option of just sending the tag back for partial credit. We can issue a partial refund minus refinishing charges which are $8 for the small/medium tags and $10 for the large tags.
If you need to return an item, please call or email us to explain the issue. We’ll try and work with you. Once we receive your tag, we’ll keep you in the loop of what’s happening via email.
Mailing Tags Back To Us
Please send your tag back in a SECURE envelope. If the tag is sent loose in a letter size envelope, it will rip through the envelope and be lost in shipping. We recommend taping just the tag (keep the pouch and hardware) to the brochure card you received and then putting it in a letter size envelope for minimal postage.
- order number
- your name
- return shipping information
- new engraving information
- email information
- All orders are shipped within 48 hours of the order receipt Monday – Friday
- Weekend orders will be processed on the following Monday.
- $4.00 – USPS First Class Mail w/tracking available on orders under $70.
- $7.50 – USPS Priority Mail w/tracking available on all orders. 1-3 days.
- We are happy to accommodate whatever shipping needs you might have. If you have a need for a shipping method other than what is listed here, please contact us directly!
- $35.00 – USPS Priority Mail to all international locations except Canada. Shipping time varies from 5-10 business days depending on your location. Includes insurance and tracking.
- $25.00 – USPS Priority Mail to Canada Only. 5-10 business days for delivery. Includes insurance and tracking.
- $15.00 – USPS First Class Mail to all international locations. No insurance/ tracking available. If items disappear in shipping, we are not responsible and items will not be replaced.